Serenity Mattress

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of uploading the information. The total cost that you will be charged, is the price of your goods, plus delivery. Assembly charges for furniture, if requested, may apply.

Payment can be made by any of the methods specified in the payment section of this website, the payment will be debited and cleared from your account upon order. All goods must be paid for in full, before delivery. This deadline is up to 5:30PM the day before your expected delivery.

You confirm that the credit/debit being used is yours. If the issue of your payment card doesn’t authorise the transaction, we will not be liable for any delay or non-delivery.

With free delivery, we do not guarantee a time period for delivery. The customer will be contacted in advance to receiving their delivery. If the customer wishes to have express delivery, they must contact the store after purchase (via email or phone) to agree a delivery charge and date.

If an order is placed anywhere in the UK, outside of Northern Ireland, the order will be cancelled and a refund will be issued.

You will be notified if your delivery will be before lunch (1PM) or after lunch (2PM). We cannot give you a more specific delivery time than this. We cannot be held responsible for delays caused by unforeseen circumstances outside of our control. Inclement weather, traffic congestion or breakdowns are all recognised as beyond our control.

If you (or anyone in the household) fail to be present at the time of delivery, we cannot guarantee that you will get your delivery that same day. Additional delivery charges may apply in this circumstance.

If you have made an arrangement with the company to pay cash on the shop premise, or by any other alternative payment method. You can do so up until 5:30PM the day before your delivery.

It is your responsibility to advise us of any difficulties that may be incurred when delivering, at the time of ordering. You are also solely responsible for clearing rooms, passageways and any other space in which our delivery drivers may have to carry and manoeuvre goods through. We require our customers to have measured all furniture and doorways, as you are responsible for ensuring the furniture will go into your home through safe access points. If your items occur damage as a result of failing to provide our drivers with safe and appropriate space or failing to make our drivers aware of hazards, we will not be able to offer a replacement. If you have any issues stating difficulties online when purchasing, or are concerned about being able to clear appropriate space, please contact the shop via email or telephone.

If you need to change the delivery address, please do so by contacting the shop.

If we have to reschedule a delivery, we will give you 24 hours’ notice. If you need to reschedule your delivery, we advise giving us the same notice period of 24 hours.

A delivery cannot be cancelled on the day of delivery, as goods are loaded the afternoon before.

Assembly of furniture is available at cost.

Our Returns Policy

1. Online and distance purchases: changing your mind

Unless a statutory exception applies, you can cancel an online, telephone or other distance order without giving a reason. Tell us within 14 calendar days after the day you receive the goods. If one order arrives on different days, the period runs from receipt of the last item; for goods delivered in several lots or pieces, it runs from the last lot or piece. For regular deliveries over a period, it runs from the first delivery. You can also cancel before delivery. Longer statutory periods may apply if required cancellation information was not supplied.

Send us a clear statement that you wish to cancel, using the contact details below. Return the goods within 14 days after telling us, unless we have offered to collect them. Please contact us to confirm suitable arrangements for furniture or bulky goods; this does not make your cancellation dependent on our approval.

2. Refunds for online cancellations

Where you have a statutory cancellation right, we refund the amount due, including the cost of our least expensive standard delivery where applicable. Any extra cost of a more expensive delivery service you chose need not be refunded. We use the original payment method unless you expressly agree otherwise, without a refund fee. Store credit does not replace a statutory monetary refund.

We refund without undue delay. Unless we have offered to collect the goods, the deadline is 14 days after we receive them back or receive evidence that you sent them back, whichever is earlier; we may withhold reimbursement until that point. If we have offered to collect, the deadline is 14 days after you tell us you are cancelling.

Where the law allows, a refund may be reduced for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. You can examine goods as you would in a shop. No such deduction applies where we failed to provide the required cancellation information.

3. Returning non-faulty goods

You are responsible for the direct return cost only where the law permits and we properly informed you before purchase. For goods that cannot normally be posted, the required return-cost information must also have been provided before purchase. Please contact us to discuss suitable return or collection arrangements. We do not impose an undisclosed collection, transport or restocking charge.

4. Faulty, damaged or misdescribed goods

These rights are separate from changing your mind and apply to online and showroom purchases. You generally have a 30-day short-term right to reject goods that are faulty, not as described or not fit for purpose and obtain a refund. The statutory timing and any extension for an agreed repair or replacement apply. Other remedies, including repair, replacement, price reduction or a final right to reject, may apply afterwards. We cannot insist on repair instead of a lawful short-term rejection.

Please report problems promptly and provide your order details and photographs where helpful. We may inspect the goods to establish the problem. Accepting delivery or not reporting damage to the driver does not remove your statutory rights. We accept reasonable proof of purchase, not only a paper receipt. Where you lawfully reject faulty goods, we bear the reasonable return costs required by law.

5. Made-to-specification and personalised goods

The statutory change-of-mind cancellation right does not apply to goods genuinely made to your specifications or clearly personalised. This depends on the actual order; an ordinary sofa, divan or other range is not automatically excluded. Your rights concerning faulty or misdescribed goods remain.

6. Sealed health or hygiene goods

The change-of-mind cancellation right may cease for sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery, where that statutory exception genuinely applies. There is no blanket exclusion for mattresses, bedframes, divan bases or headboards. Faulty-goods rights remain unaffected.

7. Showroom purchases

The statutory 14-day distance-selling cancellation right does not automatically apply to normal purchases made in our showroom. Please contact us about a change-of-mind request. This does not affect your rights if goods are faulty, damaged or misdescribed.

8. Your statutory rights and how to contact us

This policy does not affect your statutory rights, including any additional rights under applicable consumer law. Sale items have the same statutory rights as full-price items.

Bay Interiors
13 Seaview
Warrenpoint
County Down
BT34 3NJ

Telephone: 028 4177 4074
Email: info@bay-interiors.com

Please contact us before sending furniture back so we can confirm the appropriate return address and arrangements. This contact address is not an instruction to send goods without arrangements.