Delivery
With free delivery, we do not guarantee a time period for delivery. The customer will be contacted in advance to receiving their delivery. If the customer wishes to have express delivery, they must contact the store after purchase (via email or phone) to agree a delivery charge and date. If an order is placed anywhere in the UK, outside of Northern Ireland, the order will be cancelled and a refund will be issued.
You will be notified if your delivery will be before lunch (1PM) or after lunch (2PM). We cannot give you a more specific delivery time than this. We cannot be held responsible for delays caused by unforeseen circumstances outside of our control. Inclement weather, traffic congestion or breakdowns are all recognised as beyond our control. If you (or anyone in the household) fail to be present at the time of delivery, we cannot guarantee that you will get your delivery that same day.
Additional delivery charges may apply in this circumstance. If you have made an arrangement with the company to pay cash on the shop premise, or by any other alternative payment method. You can do so up until 5:30PM the day before your delivery. It is your responsibility to advise us of any difficulties that may be incurred when delivering, at the time of ordering.
You are also solely responsible for clearing rooms, passageways and any other space in which our delivery drivers may have to carry and manoeuvre goods through. We require our customers to have measured all furniture and doorways, as you are responsible for ensuring the furniture will go into your home through safe access points. If your items occur damage as a result of failing to provide our drivers with safe and appropriate space or failing to make our drivers aware of hazards, we will not be able to offer a replacement.
If you have any issues stating difficulties online when purchasing, or are concerned about being able to clear appropriate space, please contact the shop via email or telephone. If you need to change the delivery address, please do so by contacting the shop. If we have to reschedule a delivery, we will give you 24 hours’ notice.
If you need to reschedule your delivery, we advise giving us the same notice period of 24 hours. A delivery cannot be cancelled on the day of delivery, as goods are loaded the afternoon before. Assembly of furniture is available at cost.
